Refund Policy

You can request a return within 30 days of the delivery date. The 30 days run from delivery, not from dispatch, and not from when you opened the box.

To be accepted, the item must come back intact and complete: unmodified, undamaged, with the warranty tape in place and every part it shipped with (cover, bracket and screws, receiver and wiring, remote, 12V plug, LED indicator, and the physical switch on motorcycle kits), packed well enough to survive the trip back. Items returned incomplete may be refused or refunded in part, with the value of the missing parts deducted.

If your order arrives damaged, or has a genuine manufacturing fault, we handle it. Email support@bl4ckoutlabs.com within 7 days of delivery with your order number, a clear description, and photos or a video showing both the item and the packaging it came in.

Once confirmed, we replace, repair or refund at our discretion, and we pay the return shipping. No fees apply to a confirmed defect or transit damage.

Please keep the original packaging until the claim is resolved. Carriers usually require it as evidence, and a claim can fail without it.

Every plate is covered for 30 days from delivery against defects in materials and workmanship: a fault that was present when it left us, such as a cover that stops switching on its own, a remote or receiver that fails under normal use, or a seal that was never properly closed. If a covered defect appears, we repair or replace it at no cost to you.

The warranty tape must not be removed. A product with missing, cut or tampered warranty tape is not covered.

The warranty does not cover damage. It excludes:

• Accidental damage, including impacts and cracked glass
• Damage from incorrect installation, or from third-party wiring or parts
• Water damage where the housing has been opened, modified or physically damaged
• Normal wear, cosmetic marks and scratches
• Damage caused by using the product outside its intended purpose

Warranty service covers the product itself, not labour or the cost of removing and refitting it. Cover applies to the original purchaser. If the glass is damaged outside the warranty, replacement glass is sold on its own.

Our support does not end with the warranty. For as long as you own the plate, you can email support@bl4ckoutlabs.com for installation help, wiring or hardwiring guidance, and remote pairing questions.

Each cover is made for a standard plate size, listed on the product page. Your plate must be flat and no thicker than 2 mm to fit the bracket. A cover that does not fit your plate is handled as a change-of-mind return under this policy.

Email support@bl4ckoutlabs.com with your order number and the reason for the return. We will confirm whether it is accepted and send you instructions.

Please do not ship anything back before you receive those instructions. Unannounced returns cannot be matched to an order reliably and may be refused or delayed.

Send the item back with a tracked service. A return we never receive cannot be refunded, and without tracking there is no way to establish what happened to it.

Once your return arrives, it is inspected. Approved refunds are issued to the original payment method within 5 business days of that inspection.

How quickly the money appears on your statement depends on your bank or card issuer and usually takes a further 5 to 10 business days.

Refunds are issued in the original currency of the order. If your bank converted the payment, the amount you receive back may differ slightly because exchange rates move between purchase and refund. That difference is set by your bank, not by us.

The fastest way to exchange, for example for a different size or kit, is to return the original item under this policy and place a new order for what you want. That way the replacement is not held up while the return is in transit and inspected.

If you would prefer a direct exchange, email us and we will tell you whether it is possible for the items involved.

Import duties, customs charges and local taxes are set by the destination country and are the customer's responsibility, unless we chose to prepay them on your order as a courtesy (see our Shipping Policy). They must be paid in time, or customs may hold, return or destroy the parcel. A parcel destroyed by customs cannot be recovered or refunded.

If a parcel is refused, unclaimed, or returned because duties were unpaid or the address was wrong, the original shipping is not refunded, carrier return charges are deducted, the 15% fee in section 10 applies, and shipping is payable again if you want the order sent a second time.

We would rather be clear about this up front than surprise you at the refund. A change-of-mind return or cancellation has the deductions below. A return for damage or a genuine defect has none of them, and is covered in full under sections 2 and 3.

• A 15% fee. Applied to every change-of-mind cancellation and return, whether the order has shipped or not. It covers the payment processing and warehouse fees we are charged as soon as an order is placed.
• The outbound shipping. If the order has shipped, the cost of getting it to you is deducted, even if your order had free shipping. Free shipping means you were not charged for it, not that it was free to us. We deduct only what the carrier charged us.
• Return shipping. You can send the return yourself with a tracked service, or ask us for a return label. If we provide the label, its cost is deducted from your refund. We tell you the amount before you commit.

For example, on an order that has already shipped, expect 15% of the order value, plus the outbound shipping, plus the return label if you use ours. On an order that has not shipped, the 15% is the only deduction.

If your order qualified for free shipping and a partial return brings the items you keep below the free shipping threshold, the shipping cost we covered is deducted from the refund.

We cannot accept returns on items that were damaged during installation or removal; that have been modified, opened, drilled or painted; that have their warranty tape removed or broken; that come back without their parts; that were damaged in return transit because of poor packaging; or that are sent back after the 30-day window has closed.

If a return is refused, we contact you and can send the item back at your cost. Items unclaimed 30 days after that notice may be disposed of.

Orders reach our warehouse within hours of being placed, so changes and cancellations cannot be guaranteed. Email support@bl4ckoutlabs.com right away with your order number and we will do what we can.

Every cancellation carries the 15% fee in section 10, whether the order has shipped or not.

An order marked unfulfilled may already be on its way. Our warehouse hands parcels to the carrier before the tracking number is attached to your order, so the status you see can lag the parcel by a day or more. If the order has already left, it is handled as a return under this policy rather than a cancellation.

Items bought on sale, at a discount, or as part of a promotion or bundle are final sale and cannot be returned or exchanged for change of mind.

This does not affect items that arrive damaged or have a genuine manufacturing defect. Those are covered under sections 2 and 3, for sale items exactly as for full-price items.

If your refund has not arrived 10 business days after our confirmation, check with your bank or card issuer first, as pending transactions often clear later than the posting date suggests. If it still has not appeared, email support@bl4ckoutlabs.com with your order number and we will send you the refund reference to give your bank.

If the item was a gift and was shipped directly to you, we can issue the refund as store credit to you. If it was shipped to the buyer and passed on afterwards, the refund goes to the buyer's original payment method.

If something has gone wrong, contact support@bl4ckoutlabs.com first. Almost everything is resolved faster that way than through a dispute.

Chargebacks on orders that were delivered as described, or on items that are final sale under this policy, will be contested with delivery confirmation, order records and this policy.