Shipping Policy

Orders usually ship the next business day. Orders placed on weekends or public holidays ship on the next business day after that.

During busy seasons, such as holidays and sales, or when we receive a high volume of orders, processing can take a few extra business days. If your order is delayed, we email you.

Available delivery options and their cost are calculated for your address at checkout, before you pay. In North America, express delivery in 1 to 3 days is available at checkout.

Delivery times are carrier estimates, counted from the day your order ships. Weather, customs checks and carrier volume can add time, and these are outside our control.

When your order ships, you receive a shipping confirmation email with tracking. Check your spam folder if you do not see it.

Our warehouse hands parcels to the carrier before the tracking number is attached to your order, so tracking can lag the parcel by a day or more. A missed email does not change your order or its delivery.

Please check your shipping address and email at checkout. Once an order has shipped, the address cannot be changed. Parcels returned to us because of an incorrect or incomplete address are handled under section 9 of our Refund Policy.

Import duties, customs fees and local taxes are set by your country and are the customer's responsibility. They are not included in the product price or the shipping cost.

On some orders, we may choose to prepay duties and taxes (DDP, Delivered Duty Paid) as a courtesy. This is not guaranteed, it can change at any time, and you should not expect it when you order. If duties or taxes are charged on delivery, they must be paid for the parcel to be released.

We are responsible for packing, inspecting and shipping your order until it reaches customs in your country. Once it is there, customs holds and clearance times are outside our control. We will help you contact customs and the carrier, but we cannot guarantee the outcome.

If a parcel is refused or left unclaimed, including because duties were not paid, it is handled under section 9 of our Refund Policy.

Damaged on arrival: email support@bl4ckoutlabs.com within 7 days of delivery with your order number and photos of the item and the packaging. Keep the packaging until the claim is resolved.

Marked delivered but not received: check with neighbours, your building's mailroom, and around your property, and allow 48 hours, as carriers sometimes scan parcels early. If it still has not appeared, email us within 7 days of the delivery scan and we will open an investigation with the carrier.

Questions about delivery or an order in transit? Email support@bl4ckoutlabs.com with your order number. Our team answers 24/7.